This Shipping Policy describes how Cosmic Power Pvt. Ltd.(“we”, “us”, or “our”) fulfils and delivers orders for Golden Deer products. Our operations follow a two-funnel model: retail orders through quick-commerce partners and bulk/wholesale orders dispatched directly from our warehouse.

1. Retail Orders (Quick-Commerce)

Golden Deer retail products are available for purchase on the following platforms. We do not process or ship retail orders directly.

Blinkit

Available for 10-minute delivery in serviceable pin codes. Delivery times and availability depend on your location and Blinkit’s real-time inventory. All Blinkit orders are governed by Blinkit’s own delivery and return policies.

Zepto

Available for delivery within minutes in Zepto-served areas. Delivery slots, serviceability, and charges are determined by Zepto’s platform at checkout. We recommend checking Zepto for the most up-to-date availability in your area.

Amazon

Available with standard Amazon shipping timelines (typically 1–3 business days for Prime members, and 3–7 business days for standard delivery). Fulfilled by Amazon or third-party sellers authorised by us. Shipping charges, if any, are displayed at checkout on Amazon.

2. Bulk & Wholesale Orders

Bulk and wholesale orders placed through our Bulk Inquiry page or via WhatsApp are processed directly by our team. Dispatch timelines are agreed upon at the time of order confirmation and depend on:

• Order volume and packaging requirements (standard retail packs, bulk pouches, or custom branding).
• Grade and product availability (5–6 suta jumbo, 4–5 suta standard, or raw makhana).
• Destination (domestic India or export with FOB/CIF terms).

Typical dispatch timelines range from 3 to 10 working days for standard bulk orders. Export orders may require additional lead time for customs documentation and container consolidation. All bulk shipments include a detailed packing list and invoice.

3. Returns & Replacements

Sealed food products are non-returnable once delivered, in accordance with Indian food safety regulations (FSSAI) and consumer protection norms. This policy applies to all retail purchases made through Blinkit, Zepto, and Amazon, as well as bulk wholesale orders.

Exceptions: If your product arrives with visible damage to the packaging, signs of tampering, or a defect affecting the quality (e.g., compromised seal, pest infestation, or rancidity), please contact us within 48 hours of delivery with:

• Your order reference number and purchase platform.
• A clear photograph of the damaged or defective product and packaging.
• The batch number and expiry date printed on the pack.

Upon verification, we will issue a replacement or refund at our discretion. For retail purchases, replacements are processed through the respective platform’s support system. For direct bulk orders, we will arrange a replacement dispatch at no additional cost.

4. Contact

For any questions or concerns regarding shipping, delivery, or product quality, please reach out to us at chandan@cosmicpower.ltd.